Delete your BrandTrack account
You can ask for your BrandTrack account and the information linked to it to be deleted at any time. You don’t need the app installed to do this.
How to request deletion
- Send an email to tech@swen.network with the subject “BrandTrack account deletion”.
- Include your registered mobile number and your vehicle registration number.
- We’ll confirm the request by calling or sending an SMS to that number, so nobody else can delete your account.
- Your account is deleted within 30 days of confirmation, and we’ll tell you when it’s done.
You can also ask your SPREADMEDIA campaign coordinator to raise the request for you. In the app, the Delete account link on the Profile screen opens this page.
What gets deleted
- Your account: name, mobile number, vehicle registration number and operating area.
- Your proof photos and their details (time taken, device model, file fingerprint).
- Your notification token and login sessions.
What may be kept, and for how long
- A record that a proof request was completed for a campaign, without your photo, name or number, so the campaign’s totals stay accurate.
- Technical logs, for up to 90 days, for security.
- Encrypted backups, which are overwritten within 35 days.
- Anything the law requires us to keep, only for as long as it requires.
Deleting your account means you can no longer receive proof requests or
take part in SPREADMEDIA campaigns through BrandTrack. If you only want
to stop notifications, you can turn them off in your phone’s settings
instead.
Read the full privacy policy.